Helpdesk

There are several ways to get assistance. For content-related queries we would like to refer you to the relevant service. Do you need assistance with the system? Then please read the FAQ for the quickest answers or use the search function on this website.

You cannot figure it out? Then please contact the helpdesk which can be reached via +599 715 8886 (on working days from 08:00 hours to 17:00 hours) or complete the contact form below. Do not provide any confidential personal data like your CRIB number or login details in this form.

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Information about the processing of your personal data

'We use your data to answer your question, after which they are erased Your information is not shared with third parties'.

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Why is this data required?

‘We use your data, with your consent, because we are otherwise unable to answer your question’.

How does your data get processed?

‘We use your data to answer your question. Your question is answered by our own employees. Your data are not shared with third parties.’

How long do we keep your data?

‘As soon as we have answered your question, your data are erased from our systems.’

What are your rights?

You can find more information about your rights on page 'Privacy' (link opens in new tab).

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I have read and understood how my personal data will be processed.