Do you have any questions about logging in? Please read the most frequently asked questions and their answers below. Has your question not been answered? Then please check the other FAQs or contact the MijnCN helpdesk.
If you have already created an account, you simply log in with your username and password as provided during the creation of your account. Your e-mail address is your username.
If you have enabled 2-Factor Authentication, you must also enter a unique code generated by the MijnCN 2-factor app after you have entered your password. Only with this combination will you have access to your account.
A CAPTCHA code is a security code used to distinguish humans from robots. The CAPTCHA test shows a random series of letters or numbers which you must copy.
Your username is the e-mail address which you used to create the account. The system is case-sensitive. Please check during the login process whether you are using the correct combination of uppercase and lowercase letters. Forgot your username? Then please contact the MijnCN helpdesk.
Forgot your password? This can happen. You can request a new password by clicking on ‘forgot password’ during the login process. However, you must know the e-mail address which you used to request the account. Read it in this step-by-step plan.
Your password is private. Therefore our helpdesk cannot help you in recovering your password.
After you have logged in to MijnCN, you can change your password via the ‘Account’ menu. Here you enter both your current and your new password. Re-enter your new password for verification, subsequently click on ‘Change password’. Your password has now been changed. Read it in this step-by-step plan.
If you are unable to log in with your login details this can be due to a number of reasons.
You are not using the correct username. Please check whether you are using the correct details. Be aware of uppercase and lowercase letters.
You are not using the correct password. Please check whether you are using the correct details. Be aware of uppercase and lowercase letters.
You have not activated your MijnCN account. First activate your account with the activation link which you received by e-mail. You no longer have this e-mail or the activation link has expired? Then please request it again by clicking on ‘Activation link expired’ on the login screen.
Your account is blocked. Please contact our helpdesk.
You do not have 2-Factor Authentication codes. Read more about 2-Factor Authentication.
You should not see an error message after logging in. So there is probably something wrong with your account or the online portal. Please try again or contact our helpdesk.
Your account will be blocked temporarily for security reasons after a number of incorrect (2-factor) login attempts. You no longer have access to your account? Then please contact the MijnCN helpdesk.
The online portal is accessible with operating systems Windows 8.1, Windows 10 (mobile), OS X, IOS (iPad only), Android (Tablet only), Chrome OS and Linux. The portal can be accessed with the latest stable versions of the following Internet browsers: Internet Explorer 11, Microsoft Edge, Google Chrome, Mozilla Firefox, Safari and Opera.
Your screen resolution must be 1024 x 768 pixels or higher in at least 256 colours.